Refund policy
The short version
You have 30 days from delivery to return anything you bought from us. If a cartridge is faulty or does not fit the printer you told us about, we pay the return shipping. If you simply changed your mind, you pay it.
30-day return window
Returns must be requested within 30 days of the delivery date shown on your tracking. After 30 days a cartridge may still be covered by the Hahahaprint two-year warranty — see our Warranty page.
Condition
- Unopened cartridges in their original sealed packaging are returnable for a full refund.
- Opened or partly used cartridges are returnable only if they are faulty, were sent in error, or do not fit the printer model you selected on our site. This is deliberate: we would rather you open the box and find out it works than sit on it until the window closes.
- Paper and other non-cartridge items must be unopened and resalable.
Who pays return shipping
| Reason for return | Return shipping |
|---|---|
| Faulty, leaking, or not recognized by the printer | We pay. We email you a prepaid label. |
| Wrong item sent | We pay. |
| Does not fit the printer model you selected on our site | We pay. |
| Damaged in transit | We pay. Tell us within 7 days of delivery. |
| Changed your mind, ordered the wrong model yourself, no longer needed | You pay. |
We do not charge a restocking fee.
How to start a return
- Use our Contact Us form with your order number and what went wrong. A photo helps for anything faulty or damaged.
- We reply with return instructions and, where we are paying, a prepaid label.
- Pack the item securely and wait for our instructions before sending it so we can match the return to your order.
Refunds
We inspect returned items after arrival and issue approved refunds promptly to the original payment method. Your bank decides how quickly the credit appears on your statement. Original shipping charges are refunded only when the return is our fault.
Exchanges
Tell us the model you actually need and we will ship the replacement as soon as the return is scanned by the carrier, rather than making you wait for the refund to clear first.
What we cannot take back
- Cartridges that have been refilled, modified, or physically damaged after delivery
- Opened cartridges returned purely because you changed your mind
- Items bought somewhere other than this store — we can only refund what we sold
- Gift cards
Order cancellations
We can cancel an order any time before it is handed to the carrier. Once it has shipped, treat it as a return.
Questions
Use our Contact Us form.